Saxo

Legal

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Saxo Trade ("Saxo Trade", "we", "us" or "our") collects, uses, discloses, retains, and otherwise processes personal data when you visit www.saxotradegroup.com, open an account, use our trading and investment services, or otherwise interact with us. By using our services you acknowledge that you have read and understood this Policy.

1. Data Controller

The data controller for the processing of your personal data is Saxo Bank A/S, Philip Heymans Allé 15, 2900 Hellerup, Denmark, company registration no. 15731249. Saxo Trade is a brand operated within the Saxo Group. You may contact our Data Protection Officer at dpo@saxotradegroup.com.

2. Categories of Personal Data We Collect

  • Identification data: name, date and place of birth, nationality, government identifiers, passport or ID copies, photograph.
  • Contact data: postal address, email, telephone numbers.
  • Financial and KYC data: source of wealth, source of funds, employment, income, tax residency, trading experience, suitability and appropriateness assessments.
  • Transaction data: deposits, withdrawals, trades, orders, positions, balances, statements and confirmations.
  • Communications: recordings of telephone calls, chat transcripts, emails and any correspondence with us (which we are required to record and retain under MiFID II).
  • Technical data: IP address, device, operating system, browser, language, timestamps, geolocation, behavioural analytics, cookie identifiers.
  • Risk and compliance data: sanctions, PEP and adverse-media screening results, AML/CTF investigations, fraud signals.

3. Why We Process Your Data (Legal Bases)

We process personal data only where we have a lawful basis to do so, including:

  • Performance of a contract — to onboard you, operate your account, execute orders, settle trades and provide reporting.
  • Legal and regulatory obligations — KYC, AML/CTF, MiFID II suitability, transaction reporting, tax reporting (FATCA/CRS), record-keeping and responding to lawful requests from regulators, courts and authorities.
  • Legitimate interests — preventing fraud and market abuse, securing our platforms, conducting analytics to improve services, defending legal claims, and managing our business.
  • Consent — for direct marketing, certain cookies, and any processing where consent is required, which you may withdraw at any time.

4. Recording of Communications

In line with our regulatory obligations, all telephone calls, chats and electronic communications relating to the reception, transmission and execution of orders are recorded and retained for a minimum period of five (5) years, and up to seven (7) years where required by the Danish FSA. Copies may be made available on request, subject to verification of your identity.

5. Recipients and Disclosure

We may share your data with:

  • Entities of the Saxo Group worldwide acting as processors or joint controllers.
  • Banks, brokers, custodians, clearing houses, exchanges, liquidity providers and settlement infrastructure required to execute and settle your transactions.
  • Regulators, supervisory authorities, tax authorities, law-enforcement, courts and public bodies where required by law.
  • Service providers (IT hosting, communications, KYC and screening vendors, analytics, fraud prevention, professional advisors) bound by strict confidentiality and data-processing terms.
  • Successors in the event of a corporate reorganisation, merger or sale of all or part of our business.

6. International Transfers

Where we transfer personal data outside the European Economic Area we ensure that an adequate level of protection is in place, including by relying on European Commission adequacy decisions, the EU Standard Contractual Clauses, supplementary technical and organisational measures, or your explicit consent where applicable.

7. Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or to comply with our legal and regulatory obligations. As a general rule, client and transaction records are retained for at least five (5) years after the end of the client relationship, and up to ten (10) years where required by applicable law.

8. Your Rights

Subject to applicable law you have the right to:

  • Access the personal data we hold about you and obtain a copy.
  • Request rectification of inaccurate or incomplete data.
  • Request erasure, restriction or objection to processing in certain circumstances.
  • Request portability of data you have provided to us.
  • Withdraw any consent you have given, without affecting prior lawful processing.
  • Lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or your local supervisory authority.

Many rights are limited by overriding legal obligations — for example, we cannot delete transaction records we are required to retain. To exercise any right, contact privacy@saxotradegroup.com.

9. Security

We apply rigorous technical and organisational measures appropriate to the sensitivity of the data, including encryption in transit and at rest, network segmentation, multi-factor authentication, continuous monitoring, intrusion detection, penetration testing, and ISO-aligned information-security governance.

10. Cookies and Analytics

We use strictly necessary cookies to operate www.saxotradegroup.com and, with your consent, analytical and functional cookies to improve our services. You can manage your preferences at any time via the cookie banner.

11. Children

Our services are not directed at, and we do not knowingly collect personal data from, persons under the age of 18.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you by email or via www.saxotradegroup.com. The "Last updated" date above reflects the latest revision.

13. Contact

Saxo Bank A/S — Data Protection Officer
Philip Heymans Allé 15, 2900 Hellerup, Denmark
Email: dpo@saxotradegroup.com